Frequently Asked Questions
How does the Confidence Lab Co Electric Heat Pack deliver soothing relief?
The Confidence Lab Co Electric Heat Pack uses an internal electric heating element to convert electricity into therapeutic heat.
A thermostat maintains a safe, consistent temperature for continuous pain relief and muscle relaxation.
Is it good for back pain?
Absolutely. It’s great for lower back, upper back, and shoulder pain—especially after long days, lifting kids, or sitting for hours.
Is it safe for daily use?
Yes. It’s designed for everyday comfort, with soft materials and adjustable heat levels to keep use gentle and safe.
Can it help ease menstrual cramps and lower tummy pain?
Yes - the Confidence Lab Co Electric Heat Pack is designed to ease menstrual cramp pain.
Gentle, consistent heat helps relax tight lower abdominal muscles and supports healthy blood flow. This natural warmth can reduce cramping and discomfort, helping you feel more at ease during your cycle - without relying on medication.
How long does it stay warm on one charge?
A full charge provides up to one hour of soothing, cordless warmth, so you can relax without being tied to a power point.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.